Are Sheng Service Procedure



1 Inquiry
Please refer to our website / catalogue/ brochure/ DM and advise the item number for the products you want. Also, please let us know your estimated order quantity at the same time. If you have any special requirement, for example, lead free/ certificate/ surface treatment/ blister card/color box…, please advise too, so that we can quote a precise and better price to you. Thank you.
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2 Quotation
After receiving your inquiry, Are Sheng will reply in two working days and will provide the quotation in 3-5 working days. *If you do not receive our reply in 2 days, please send the mail via amer@aresheng.com.tw again.*

Our prices are usually quoted based on FOB Taiwan (Keelung or Kaohsiung). If you need CIF prices, please advise the port of destination, so that we can quote CIF prices to you.

Our quotation will include package our item number/ product description/package/ MOQ (usually a few full cartons)/ Unit price/ trade term, etc. If you need any other information, please let us know. Thank you.
 
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3 & 4 Price approval/ Sample approval
If the prices are accepted, we will provide samples for customers to check.

*For new customers, there might have some sample charges before the first order.*
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5 Purchase Order
After receiving your purchase order, we will make a PI for your confirmation. If everything is all right on the PI, please confirm by signed PI. Thank you.
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6 Deposit/ Down payment
Usually, the payment term will be “30% down payment; 70% upon receiving copy B/L” or “50% down payment; 50% upon receiving copy B/L”.

After the order is confirmed, please arrange the down payment to the appointed bank account.

*If you have the payment schedule, please let us know first, so that we can ask our accountant to note it.*
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7 Production
We will arrange the production soon after receiving the down payment. Usually, the lead time of sea orders is about 40 – 50 days.
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8 Quality control (QC)
Our products are under serious quality inspection before shipment. Depending on different products, there are different tests. We have water test, air test, salt spray test, and have various gauges to make sure that the sizes are correct and in tolerance.
 
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9 Shipment
After the products all pass quality inspection, we will arrange the shipment and send the shipping advice to you.

If you use FOB term, please ask your forwarder to contact with us ( at least 2 weeks before the estimated shipping date). Thank you.
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10 & 11 Balance payment / Telex release
We will send the original documents or arrange telex release soon after receiving the balance payment from you.
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12 Pick up order
Please pay attention on the ETA and contact with the forwarder to pick up the goods on time.
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13 After-service
As a decent and responsible enterprise, we value customers’ feedback and we expect long-term cooperation. If there is any problem after the sale, we will do our best to provide a satisfying solution to customers.

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